Community Specialist

Job Type: Full Time
Job Location: Karachi

Nonfig is looking for someone with Social Media or Community Building background (or deep interest) and would be responsible to keep Lead Engagement and Brand Awareness on a decent level.

  • Managing Social Media Strategy: focusing on Facebook, YouTube, LinkedIn, Twitter, Quora, Reddit and all the relevant platforms.
  • Execution of all social media activities (sharing, engaging, tweeting, liking, increasing social reach).
  • Events and event planning – attending industry events and planning meetups for the community.
  • Public relations – managing media requests and building relationships with industry journalists; creating, executing, and measuring media campaign.
  • Customer relations – the Community Specialist is responsible for customer support on social media channels and managing online feedback forums such as Feefo.
  • Communicating in a professional voice.
  • Spending hours on social media platforms every day engaging with customers by sharing content, replying to queries, and improving engagement.
  • Monitor sites for customer service opportunities and initiate conversations on behalf of the client.
  • Brand advocacy.
  • Community outreach.
  • Content creation – writing blog posts, articles, newsletters, communications materials, and material for social media channels
  • Involve in other businesses i.e Finance, Offline Marketing, Sales, and Brand management as needed.

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